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My auto pay hadn't worked long enough for us to rack up like FOUR billing cycles worth of payments owed, so I immediately went online and paid us up to owe a balance of $0.00, by then we already had a notice of termination and threats of late fees. I called customer...
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1.0
I didn't like
  • Business practices
  • Abysmal communication
  • Incompetency
#1055861
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I canceled after receiving excessively high bills. After my initial term ended, my rate increased to something still manageable, like $0.10/kw-h. Suddenly, my rate jumped up to $0.15/kw-h in a cold month and increased my electric bill by 50% (because I used more...
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1.9
I liked
  • Initial contract period
I didn't like
  • Unreasonable rate hikes
#1012509
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Gexa rep lied to me when I renewed my contract last fall. The guy said he was saving me so much money and my average $$ per Kwh would be .06 cents. (I made notes during the call and glad I did) This month (one of the lowest usage months of the year) we used 2100 Kwh...
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1.0
I liked
  • Original contract price
I didn't like
  • Poor customer service
  • Customer service
#994210
Reply to reviews

Gexa Energy Electricity Plan Review

Gexa Energy
#714683
2.3
Details
I've been with Gexa for 11 years and they've always been pretty good! Until today... My electricity has been cut off I called to have them restore it but they wouldn't unless I paid full amount... I am going through some tough times right now you'd think they would cut you some kind of slack....
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Diversity of Products or Services
Price Affordability
Staff
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Termination Fee Review

Gexa Energy
#591077
2.0
Details
I recently changed electric providers, leaving Gexa. Upon starting my new service I was charged by Gexa a early termination fee of 150.00 for less then 11 days. No supervisor would talk to me, to important to answer phone. I did concider coming back after this néw service ends, but have serious reservation knowing how they conduct their businesses
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Customer service
Product or Service Quality
Staff
Website

Gexa Energy - Review about Bad Service

Gexa Energy
#512950
They won't give me what they owe me!
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The due date move is a trick to get late fees from people with a busy schedule. I use a recurring outlook calendar reminder to make sure that I pay my bills on the due date. Gexa Energy will move my due date by as much as a week forward. If I do not notice this, bam I...
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Anonymous
Anonymous

Not just you! I found your comment because I was googling to try and figure out how they determine the due date. I am a new customer. The first month I was billed and my paym...

1.0
I didn't like
  • Billing practices
#902894
Reply to reviews
DO NOT USE THIS COMPANY!!! Worst customer service I have EVER had the displeasure of dealing with. I have been trying for MONTHS to pay my final electric bill and I can’t seem to find a single representative that is willing to assist me with this. You would think...
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1.6
I liked
  • Have decent prices initially
I didn't like
  • Abysmal communication
#898623
Reply to reviews
I was in Round Rock, Texas from March 2015 till December 31 2015 and opened a Gexa Energy account for power. I terminated my account on December 31 2015 as I had to my move to New jersey for work. The customer service told that my outstanding deposit will be adjusted...
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I didn't like
  • No tracebility and accountability of a customer issue
  • Pathetic customer service
#858975
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Gexa has a coupon referral for $25 off your bill after you sign up. Use code: 1184776 You can also sign up using the link below: http://www.gexaenergy.com/OEF/RefereeEnrollment.aspx?ReferralId=1184776 I have been using Gexa for 2 years now and everything has been...
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4.5
#858885
Reply to reviews
Gexa Energy - Mistakenly charged me a $299 deposit, and did nothing to resolve
Definitely listen to the other reviews here in regards to Gexa Energy being scammy. They charged me a $299 fee in April that I had no idea about. I had to call in and deal with customer support for hours trying to identify what this charge was. Turns out it was a...
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Anonymous
Anonymous

Try www.energychoiceexperts.com to choose your next energy provider. They have deciphered the plans on powertochoose and find the plan that has the lowest annual cost based up...

1.5
I liked
  • Original contract price
I didn't like
  • Business practices
  • Poor customer service
  • Billing
#849662
Reply to reviews
GEXA ENERGY DOUBLE WITHDRAWS FROM BANK ACCOUNT Attached you will find my GEXA Energy Billing Date Dec 19, 2015. GEXA ENERGY has stolen $96.48 from me by DOUBLE withdraws from my bank account. $96.48 on 01/07/2016 and $96.48 on 01/11/2016 from my bank account and has...
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1.0
I didn't like
  • Incompetency
  • Customer service
  • Gexa energy took double withdraws jan 2016 from my bank account
#829449
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At the time my contract was up, the bill was lower. The bill remained lower for months and then I received BACK BILLING for hundreds of dollars billed at a rate almost TWICE the ESTABLISHED RATE. When I contacted customer service, the lady stated she couldn’t do...
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#752833
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