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DO NOT USE THIS COMPANY!!! Worst customer service I have EVER had the displeasure of dealing with. I have been trying for MONTHS to pay my final electric bill and I can’t seem to find a single representative that is willing to assist me with this. You would think...
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1.6
I liked
  • Have decent prices initially
I didn't like
  • Abysmal communication
  • Terrible customer service
#898623
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I was in Round Rock, Texas from March 2015 till December 31 2015 and opened a Gexa Energy account for power. I terminated my account on December 31 2015 as I had to my move to New jersey for work. The customer service told that my outstanding deposit will be adjusted...
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I didn't like
  • Pathetic customer service
  • No tracebility and accountability of a customer issue
#858975
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Gexa has a coupon referral for $25 off your bill after you sign up. Use code: 1184776 You can also sign up using the link below: http://www.gexaenergy.com/OEF/RefereeEnrollment.aspx?ReferralId=1184776 I have been using Gexa for 2 years now and everything has been...
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4.5
#858885
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Gexa Energy - Mistakenly charged me a $299 deposit, and did nothing to resolve
Definitely listen to the other reviews here in regards to Gexa Energy being scammy. They charged me a $299 fee in April that I had no idea about. I had to call in and deal with customer support for hours trying to identify what this charge was. Turns out it was a...
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Anonymous
Anonymous

Try www.energychoiceexperts.com to choose your next energy provider. They have deciphered the plans on powertochoose and find the plan that has the lowest annual cost based up...

1.5
I liked
  • Original contract price
I didn't like
  • Incompetency
  • Billing
  • Poor customer service
#849662
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GEXA ENERGY DOUBLE WITHDRAWS FROM BANK ACCOUNT Attached you will find my GEXA Energy Billing Date Dec 19, 2015. GEXA ENERGY has stolen $96.48 from me by DOUBLE withdraws from my bank account. $96.48 on 01/07/2016 and $96.48 on 01/11/2016 from my bank account and has...
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1.0
I didn't like
  • Gexa energy took double withdraws jan 2016 from my bank account
  • Business practices
  • Poor customer service
#829449
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At the time my contract was up, the bill was lower. The bill remained lower for months and then I received BACK BILLING for hundreds of dollars billed at a rate almost TWICE the ESTABLISHED RATE. When I contacted customer service, the lady stated she couldn’t do...
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#752833
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Gexa Energy Electricity Plan Review

I've been with Gexa for 11 years and they've always been pretty good! Until today... My electricity has been cut off I called to have them restore it but they wouldn't unless I paid full amount... I am going through some tough times right now you'd think they would cut you some kind of slack....
2.3
Details
Diversity of Products or Services
Price Affordability
Staff
Website
#714683
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I have only had their service and have yet to receive a bill. I have, however, received several disconnection notices and phone calls. After I never got the first bill and started receiving disconnection notices I immediately called and paid my bill. I then got the...
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1.0
I didn't like
  • Incompetency
#673820
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I just changed over (my mistake) and was charged $9.95 service charge. When I called I was told to take the $9.95 off the bill because I had only had the account for a few days. Now they are adding it back onto my bill and I can't get any one of the incompetent staff...
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2.3
I didn't like
  • Customer service
  • Incompetency
#655952
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Termination Fee Review

I recently changed electric providers, leaving Gexa. Upon starting my new service I was charged by Gexa a early termination fee of 150.00 for less then 11 days. No supervisor would talk to me, to important to answer phone. I did concider coming back after this néw service ends, but have serious reservation knowing how they conduct their businesses
2.0
Details
Customer service
Product or Service Quality
Staff
Website
#591077
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