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I have only had their service and have yet to receive a bill. I have, however, received several disconnection notices and phone calls. After I never got the first bill and started receiving disconnection notices I immediately called and paid my bill. I then got the...
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1.0
I didn't like
  • Incompetency
#673820
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I just changed over (my mistake) and was charged $9.95 service charge. When I called I was told to take the $9.95 off the bill because I had only had the account for a few days. Now they are adding it back onto my bill and I can't get any one of the incompetent staff...
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2.3
I didn't like
  • Customer service
  • Incompetency
#655952
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I never even signed up with Gexa and had the opportunity to be robbed by them. I was assaulted in my driveway by a sociopathic salesperson who is probably illiterate but at best ignored TWO "no soliciting" signs on my front door and porch.I had no idea they were...
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Anonymous
Anonymous

So what happened? Did he assault you with words or did he actually physically attack you? Who got physical first? You mention he was at your door, but you were assaulted in yo...

#584834
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Hello,...blah blah blah let me confirm your name, email, phone, first kids name...Ok we see you didn't respond to the notice we sent you when your contract expired, so we tripled your rates. No your old plan doesn't exist anymore. We can get you on our best plan that...
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2.3
I liked
  • First 12 months
  • Original contract price
I didn't like
  • Poor customer service
  • Business practices
#579028
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my cred card renewed and gexa call me but could not take my information with out connecting me with a supervisor; I was on hold almost and hour, my battery rand down ;had to hang up ;I did not know you had to have a computer to deal with the people at gexa when my...
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I didn't like
  • Poor customer service
#572164
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First, my rates increased by double the amnt within the first 3 months of service. THEN, when I disconnected my service with them, they double charged me on my final bill. When I called to inquire as to why, they told me it was because it was hot outside! Fuuckers!...
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#513095
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Gexa set up an account in my name, unauthorized and unverified. I have supplied all the information proof and information necessary to remove the FALSE adverse credit notification from all three credit bureaus but they say they have to "investigate" and this could...
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#488948
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They started off with reasonable rates, but then without notice my bills tripled. To make matters worse, you can't even get someone on the phone..........IMPOSSIBLE........better luck hitting loto! Just when you thought it couldnt get any worse, now their website is...
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Anonymous
Anonymous

Did your bill go up because of increased electricity usage or did the rate go up? Everyone who is complaining that they had bills that double or tripled during the months tha...

#476101
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Gexa energy has been an exhausting mess to work with. I have rarely received bill notices only to find each was late! I receive a bill in the mail that says one due date and look online and it is a larger amount with an earlier due date! You can never reach a...
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#440777
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Gexa Energy has consistent incompetent customer service and deceptive practices. I have been a Gexa Customer for three years. I was required to post a large deposit despite the fact that my bills were never more that half the deposit. Gexa stated they would return the...
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#428105
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