Gexa Energy Phone Numbers and Emails

Toll-Free Number:

  • (866) 961-9399
    Toll-Free

Customer Service:

  • (713) 961-9399

Commercial Team:

  • (855) 639-8118
  • (866) 502-4392

Headquarters:

  • (713) 470-0400

Gexa Energy Email:

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How to Contact?

Most Popular Number:

(866) 961-9399
Toll-Free
Total calls: 121 Issues resolved: 4 Last call: Feb 16, 2024

What Is the Gexa Energy Customer Service Phone Number?

The company offers several ways to contact the Gexa Energy customer service team, making it accessible for their customers. The toll-free Gexa Energy phone number is 1-866-961-9399. Another Gexa phone number to contact customer service is 1-713-961-9399. But if you want to contact the commercial team, there are two separate numbers to call Gexa Energy. The first phone number is 1-855-639-8118, and the second one is 1-866-502-4392. Customers can also directly reach out to the Gexa Energy customer care team in the headquarters and get the problems resolved. Gexa Energy contact number for reaching out to the headquarters is 1-713-470-0400.

Does Gexa Energy Have 24-hour Customer Support?

At present, Gexa Energy's 24-hour customer service is unavailable. But customers get the assistance from the support team during the business hours. Gexa Energy customer service hours for the residential care team start at 7:00 AM and end at 8:00 PM CDT, Monday through Friday. On weekends, the hours range between 8:00 AM and 5:00 PM CDT. For the commercial care team, Gexa Energy hours are between 8:00 AM and 5:00 PM CDT, Monday through Friday. If you want to initiate live chat Gexa customer service hours, contact them between 6:00 AM and 10:00 PM CDT. On the weekends, the hours range between 8:00 AM and 5:00 PM CDT. If you want to reach the support team outside of Gexa customer service hours, there is an alternative to email the team at customercare@gexaenergy.com.

What Is the Gexa Energy Corporate Office Address?

One of the many ways to contact Gexa Energy customer service is to mail them. You can do so by addressing your correspondence to the Gexa Energy address. You can write your concerns and send them to Gexa Energy, 20455 State Highway 249, Suite 200, Houston, Texas 77070, United States. Customers can also visit this address if they are facing a complex problem and need help getting the answer. When you meet an expert in the corporate office address, you will promptly get the most effective solution and get guided for the future.

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Contact Information

Gexa Energy Website:

Gexa Energy Help Center:

Corporate Office Address:

Gexa Energy
20455 State Highway 249, Suite 200
Houston, Texas 77070
United States

Other Info (opening hours):

Business Hours

Monday-Friday: 7:00 am - 8:00 pm

Saturday: 8:00 am - 2:00 pm

Holiday Hours:

Monday-Friday: 9:00 am - 5:00 pm

Saturday: 8:00 am - 2:00 pm

Closed: New Year’s Day, July 4th, Thanksgiving Day, Christmas Day

More contact details

Fax:

+1(713) 961-7997, +1(877) 961-9369

Gexa Energy Rating Based on 42 Reviews

Rating details

1.7
more details
Customer service
Product or Service Quality
Website
Reliability

Rating stats

Rating trend

Summary of Gexa Energy Customer Service Calls

200 TOTAL
CALLS
03:17 AVG CALL
DURATION
16% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Gexa Energy?

Payments and Charges Question:

  • “Billing question”
  • “To make payment”
  • “Pay bill”

Product/ Service Question:

  • “Reconnect power”
  • “Electricity connection”
  • “Disconnect services”

Staff Question:

  • “Starting services”
  • “New service”
  • “Start née service”

Request for Information Question:

  • “About my light bill”
  • “Further questions”
  • “Been trying to call them for over a week or more about my account”

Website/ Application Question:

  • “Need site visit to get ESID number for separate guest house.”
  • “Website to slow”
  • “Cannot pay online”

Account Question:

  • “For balance in account”
  • “New account”
  • “New account established 5/24 still no power centerpoint has not recieved invoice”

Activation/ Cancellation Question:

  • “Cancel”

Other Question:

  • “Lights”
  • “Power outage”
  • “Outsge”

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