Contact Gexa Energy Customer Service
Gexa Energy Phone Numbers and Emails
Toll-Free Number:
-
(866) 961-9399Toll-Free
Customer Service:
-
(713) 961-9399
Commercial Team:
-
(855) 639-8118
-
(866) 502-4392
Gexa Energy Email:
Customer Service
Contact Information
Gexa Energy Website:
Gexa Energy Help Center:
Corporate Office Address:
Gexa Energy
20455 State Highway 249, Suite 200
Houston,
Texas
77070
United States
Other Info (opening hours):
Business Hours
Monday-Friday: 7:00 am - 8:00 pm
Saturday: 8:00 am - 2:00 pm
Holiday Hours:
Monday-Friday: 9:00 am - 5:00 pm
Saturday: 8:00 am - 2:00 pm
Closed: New Year’s Day, July 4th, Thanksgiving Day, Christmas Day
Fax:
+1(713) 961-7997, +1(877) 961-9369
Summary of Gexa Energy Customer Service Calls
200
TOTAL
CALLS
CALLS
03:17
AVG CALL
DURATION
DURATION
16%
ISSUES
RESOLVED
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Gexa Energy?
Payments and Charges Question:
- “Billing question”
- “To make payment”
- “Pay bill”
Product/ Service Question:
- “Reconnect power”
- “Electricity connection”
- “Disconnect services”
Staff Question:
- “Starting services”
- “New service”
- “Start née service”
Request for Information Question:
- “About my light bill”
- “Further questions”
- “Been trying to call them for over a week or more about my account”
Website/ Application Question:
- “Need site visit to get ESID number for separate guest house.”
- “Website to slow”
- “Cannot pay online”
Account Question:
- “For balance in account”
- “New account”
- “New account established 5/24 still no power centerpoint has not recieved invoice”
Activation/ Cancellation Question:
- “Cancel”
Other Question:
- “Lights”
- “Power outage”
- “Outsge”
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Gexa Energy