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I was in Round Rock, Texas from March 2015 till December 31 2015 and opened a Gexa Energy account for power. I terminated my account on December 31 2015 as I had to my move to New jersey for work.

The customer service told that my outstanding deposit will be adjusted against last bill and if Gexa Energy owes me they will pay me by cheque and it will be sent to the address that i provide.

I did provide my new address and i am waiting for the cheque till date(June 02 2016). I would have somewhere around 10-15 calls there was no way i could find out where exactly the cheque went..It was pathetic, horrible handling of a simple outstanding due return..Shame on gexa..I had one of the best experiences when dealing with utilities in Texas except for this one..Shame on Gexa Energy!!!!!I would never ever recommend Gexa to my friends.

Reason of review: Return, Exchange or Cancellation Policy.

Gexa Energy Cons: Pathetic customer service, No tracebility and accountability of a customer issue.

Location: Round Rock, Texas

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Guest

Same here, it takes months to get your $175 deposit back via snail mail check. They hope you lose or forget about it.

What a massive waste of my time trying to track this down. I'm choosing Griddy next time I rent.

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