Gexa Energy - GOODBYE GEXA _ HELLO ENERGYOGRE.COM
Gexa rep lied to me when I renewed my contract last fall. The guy said he was saving me so much money and my average $$ per Kwh would be .06 cents.
(I made notes during the call and glad I did) This month (one of the lowest usage months of the year) we used 2100 Kwh and my bill was $270. That's over .12 cents a Kwh. I called in and the CS rep said they calculated my average usage from 10/15 - 05/16 and it was 1800 Kwh, so they put me in the best plan for my usage during these months. I said DUH, those are the fall and winter months when I'm using gas and not that much electricity.
Did it ever occur to you that you are leaving out the SUMMER months!?!? How *** is that??? He had no response, offered no solution just kept trying to justify why they put me in that plan. The plan is great if you use less than 2000 Kwh but my home is 3700 sqft.
Solution: I went to www.energyogre.com and according to their savings calculator they will save me over $2000 a year!! I'm not surprised since Gexa put me in a plan where my bill would absolutely go through the roof in June, July, August and September.
This also includes the $150 early term fee from Gexa. Good bye GEXA!!!!
Reason of review: Pricing issue.
Gexa Energy Pros: Original contract price.
Gexa Energy Cons: Poor customer service.
Location: 20455 TX-249 #200, Houston, TX 77070, USA
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