Most helpful review

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Verified Reviewer
New Reviewer

Baffled

Gexa Energy - Baffled
Gexa Energy - Baffled
Update by user Jul 11, 2021

I call on a Regular basis about their inconsistency

Original review posted by user Jul 11, 2021
So my bill is NEVER due the same time like normal companies yet the customer has to carry the burden of inconsistency in the part of Gexa. I pay my bill first check of the month, consistently. With TXU my bill due date was adjusted to be due 2nd week. No Gexa sends a DISCONNECT notice 3 days after the bill is due, no grace period and charges a late fee immediately even though we cant budget because the bills never come at the same time. Im over paying an extra 10~15 bucks extra and refuse to.

User's recommendation: Go with TXU.

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ID
#2673815 Review #2673815 is a subjective opinion of poster.
Location
Houston, Texas
Pros
  • Have decent prices initially
Cons
  • No tracebility and accountability of a customer issue
Preferred solution
Stop charging people two days after the bill is due when you cannot even read the meters at the same time every month you’re making hand over fist money
New Reviewer

I still have problems with the sight. However, I was pleased with the help I received.

I had problems tracking my bill payment. The representative, was able to explain the issue and settle the issue.

User's recommendation: You might consider changing the way you word billing data, such as credits in an account.

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ID
#3422739 Review #3422739 is a subjective opinion of poster.
Location
Houston, Texas
Pros
  • Great price
Preferred solution
Questions answered
New Reviewer

For balance in account

I have moved and no longer a Gexa customer. A collection agency contacted me to collect an outstanding balance. I would like to submit payment to Gexa if this is accurate.
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ID
#3271069 Review #3271069 is a subjective opinion of poster.
Location
Houston, Texas
Preferred solution
Resolve an outstanding balance

I just received a bill. I did not sign with gexa but with TXU. Don’t understand

Why am I getting billed from gexa? I signed up with TXU. It seems arbitrarily they have my provider as gexa even I signed up for TXU. Im moving and I hope I dont get billed from both. Im sure I will be on the phone with them for hours trying to get this resolved. Is this their way for collecting early contract release fees?

User's recommendation: At this point I do not recommend. Will call them Monday and see what they say.

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ID
#2859954 Review #2859954 is a subjective opinion of poster.
Location
Celina, Texas

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Verified Reviewer
New Reviewer

RIP OFF - HORRIBLE CUSTOMER SERVICE

Horrible customer service! Renewed my contract and bill went up over $80, and renewal just started 7/21, so new contract wasn't even effective a full month. Tried calling about this, rep supposedly could not find bill I was referring to. After numerous go-arounds, finally requested a Supervisor. Of course, not available. "Will call you back tomorrow," Guess what, NO CALL. After 4 more calls, and NO SATISFACTION, - switched providers. Now getting a bill for $487, which includes a $303 cancellation fee, and they are going to charge 5% interest if not paid in full by 9/7. I'll pay actual bill - they can stuff cancellation fee. DO NOT SIGN ON WITH THEM

User's recommendation: RUN AWAY.

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ID
#2797939 Review #2797939 is a subjective opinion of poster.
Cons
  • Poor customer support when problems arise
  • Ads does not reflect the truth
  • Business practices
Preferred solution
Price reduction