filters
state:
Show
city:
Show
product:
Show
The amount of bills are really high even though I have one of economic plans. They charged me $220 for a month for small apartment (700 sqft). Compare to same month last year, I need to pay twice. I DO NOT recommend Gexa at all. I do not understand how they measure my...
Read more
1.7
#1175495
Reply to reviews

My auto pay hadn't worked long enough for us to rack up like FOUR billing cycles worth of payments owed, so I immediately went online and paid us up to owe a balance of $0.00, by then we already had a notice of termination and threats of late fees. I called customer...
Read more
1.0
I didn't like
  • Abysmal communication
  • Incompetency
  • Business practices
#1055861
Reply to reviews

I canceled after receiving excessively high bills. After my initial term ended, my rate increased to something still manageable, like $0.10/kw-h. Suddenly, my rate jumped up to $0.15/kw-h in a cold month and increased my electric bill by 50% (because I used more...
Read more
1.9
I liked
  • Initial contract period
I didn't like
  • Unreasonable rate hikes
#1012509
Reply to reviews
Gexa rep lied to me when I renewed my contract last fall. The guy said he was saving me so much money and my average $$ per Kwh would be .06 cents. (I made notes during the call and glad I did) This month (one of the lowest usage months of the year) we used 2100 Kwh...
Read more
1.0
I liked
  • Original contract price
I didn't like
  • Poor customer service
#994210
Reply to reviews
The due date move is a trick to get late fees from people with a busy schedule. I use a recurring outlook calendar reminder to make sure that I pay my bills on the due date. Gexa Energy will move my due date by as much as a week forward. If I do not notice this, bam I...
Read more
Anonymous
Anonymous

Not just you! I found your comment because I was googling to try and figure out how they determine the due date. I am a new customer. The first month I was billed and my paym...

1.0
I didn't like
  • Billing practices
#902894
Reply to reviews
DO NOT USE THIS COMPANY!!! Worst customer service I have EVER had the displeasure of dealing with. I have been trying for MONTHS to pay my final electric bill and I can’t seem to find a single representative that is willing to assist me with this. You would think...
Read more
1.6
I liked
  • Have decent prices initially
I didn't like
  • Abysmal communication
  • Poor customer service
#898623
Reply to reviews
I was in Round Rock, Texas from March 2015 till December 31 2015 and opened a Gexa Energy account for power. I terminated my account on December 31 2015 as I had to my move to New jersey for work. The customer service told that my outstanding deposit will be adjusted...
Read more
I didn't like
  • Pathetic customer service
  • No tracebility and accountability of a customer issue
#858975
Reply to reviews
Gexa has a coupon referral for $25 off your bill after you sign up. Use code: 1184776 You can also sign up using the link below: http://www.gexaenergy.com/OEF/RefereeEnrollment.aspx?ReferralId=1184776 I have been using Gexa for 2 years now and everything has been...
Read more
4.5
#858885
Reply to reviews
Gexa Energy - Mistakenly charged me a $299 deposit, and did nothing to resolve
Definitely listen to the other reviews here in regards to Gexa Energy being scammy. They charged me a $299 fee in April that I had no idea about. I had to call in and deal with customer support for hours trying to identify what this charge was. Turns out it was a...
Read more
Anonymous
Anonymous

Try www.energychoiceexperts.com to choose your next energy provider. They have deciphered the plans on powertochoose and find the plan that has the lowest annual cost based up...

1.5
I liked
  • Original contract price
I didn't like
  • Business practices
  • Billing
  • Incompetency
#849662
Reply to reviews
GEXA ENERGY DOUBLE WITHDRAWS FROM BANK ACCOUNT Attached you will find my GEXA Energy Billing Date Dec 19, 2015. GEXA ENERGY has stolen $96.48 from me by DOUBLE withdraws from my bank account. $96.48 on 01/07/2016 and $96.48 on 01/11/2016 from my bank account and has...
Read more
1.0
I didn't like
  • Business practices
  • Gexa energy took double withdraws jan 2016 from my bank account
  • Poor customer service
#829449
Reply to reviews