Gexa Energy

Account number

3594****

According to my bank account, $178.90

was deducted by Gexa Energy on July 9th.

I need a refund of $70.27 - I already paid this amount last month.

I'm not happy with Gexa.

It's very difficult to communicate with your company.

Thank you,

Regina Illick

Every month I do everything I can to keep my electricity bill down and every month it goes up higher and higher Even if I pay the majority of it and only have a few dollars to pay they would charge me an extra $20 because Im late, even if I called them And email them They dont care that I am elderly and low income At least other companies give you a grace Period. When you do talk to somebody they give you different answers no matter who it is you talking to Also, when I signed up, they said it was going to be $.11 per kilowatt hour and its $.18 so they lied about that.

To whom this may concern, I am just disgusted with how you people treat your customers I have tried over and over to clear this matter to no avail seems nobody cares to listen, you are charging me for a bill I already paid for, and also trying to attach to that for an early termination fee, when I never signed another contract with your company, because I was in a month to month contract after it expired, I got on the phone with people waited and argued the point with people I could hardly understand because of a language barrier it appears they are not even in the USA, more like Asia.

I had problems tracking my bill payment. The representative, was able to explain the issue and settle the issue.

I have moved and no longer a Gexa customer. A collection agency contacted me to collect an outstanding balance. I would like to submit payment to Gexa if this is accurate.

So my bill is NEVER due the same time like normal companies yet the customer has to carry the burden of inconsistency in the part of Gexa. I pay my bill first check of the month, consistently.

With TXU my bill due date was adjusted to be due 2nd week.

No Gexa sends a DISCONNECT notice 3 days after the bill is due, no grace period and charges a late fee immediately even though we cant budget because the bills never come at the same time. Im over paying an extra 10~15 bucks extra and refuse to.

Horrible customer service! Renewed my contract and bill went up over $80, and renewal just started 7/21, so new contract wasn't even effective a full month.

Tried calling about this, rep supposedly could not find bill I was referring to. After numerous go-arounds, finally requested a Supervisor. Of course, not available. "Will call you back tomorrow," Guess what, NO CALL.

After 4 more calls, and NO SATISFACTION, - switched providers. Now getting a bill for $487, which includes a $303 cancellation fee, and they are going to charge 5% interest if not paid in full by 9/7.

I'll pay actual bill - they can stuff cancellation fee. DO NOT SIGN ON WITH THEM

You can't even get a human in the US to fix problems. Their call center completely messed up my move, several times.

Did not transfer service at the right date and turned off my existing service on the wrong date (even though I explained everything in detail twice and asked them to confirm what they were going to do). The dates were not even dates we discussed. Then no one at the call center fixed it for several attempts. The company hides their US numbers so you can't even get real help!

Don't buy from this company if you value your time, money, and energy (no pun intended). at call

I have lived in this house for almost 10 years and never had a bill over $200. Their plan should have saved me money but somehow my bills were always higher.

My last two bills with Gexa were $380 and $400! The last I checked they had me at $.14 kw off plan, because it had expired.

I found another provider and changed companies. My last bill was charged at $.18 per kw to stick it to me on the way out!

Why am I getting billed from gexa? I signed up with TXU.

It seems arbitrarily they have my provider as gexa even I signed up for TXU. Im moving and I hope I dont get billed from both.

Im sure I will be on the phone with them for hours trying to get this resolved. Is this their way for collecting early contract release fees?

I signed up for the 100 kil usage...I sure messed up there..if I use under my bill is like 170.00 but if I am over it's ok ..well I end up working on making sure I use a 1000...do not do it ..read about italso their customer service is rude ...this is my last month with them ..I will never sign up again. Also their website is awful.

They changed account numbers and for the past 2 months, somewhere somehow, my payments have not been processed on time. Payments are made by my bank and I had the bank speak with Gexa.

Checks are being issued by my bank in plenty of time for processing - They sent me a disconnect notice and want for me to give them until the day of disconnect to call them back. I am beyond amazed at their stupidity and lack of customer service.

It is a Gexa issue and appears to have something to do with the changing account numbers. Done with them.

my bill was due on th 16th ,i made the payment in full yet my light is turn off

I had your energy company for a very short time Acct # 256****-*, I cancelled and went with another company. I paid the early termination fee plus my final bill, which I have a copy of.

You changed me back without my permission and opened a new account #286****-*. I did not authorize the switch!!!