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Gexa set up an account in my name, unauthorized and unverified. I have supplied all the information proof and information necessary to remove the FALSE adverse credit notification from all three credit bureaus but they say they have to "investigate" and this could...
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#488948
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They started off with reasonable rates, but then without notice my bills tripled. To make matters worse, you can't even get someone on the phone..........IMPOSSIBLE........better luck hitting loto! Just when you thought it couldnt get any worse, now their website is...
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Anonymous
Anonymous

Did your bill go up because of increased electricity usage or did the rate go up? Everyone who is complaining that they had bills that double or tripled during the months tha...

#476101
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Gexa energy has been an exhausting mess to work with. I have rarely received bill notices only to find each was late! I receive a bill in the mail that says one due date and look online and it is a larger amount with an earlier due date! You can never reach a...
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#440777
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Gexa Energy has consistent incompetent customer service and deceptive practices. I have been a Gexa Customer for three years. I was required to post a large deposit despite the fact that my bills were never more that half the deposit. Gexa stated they would return the...
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#428105
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I have three GEXA accounts. I paid my bill on February 15th. On the 17th, I noticed that all three charges were duplicated on my bank statements. I called them to demand a refund of the $417.64 they took out of my bank. They instructed me to fax a copy of my bank...
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Anonymous
Ron

This happened to me too.. I think on the same dates. What bank do you have? Because it\'s happened to me again, but with a different company.

#299198
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This company's tactics are so bad that they should be investigated and fined for their activity. Stay away from this company....your experience will be the worst customer service ever and possibly charges that you must fight to get off your bill. I was a commercial...
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Anonymous
Anonymous

You might get better results if you learn the proper use of their vs there.

#271828
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They have the worst customer service ever, I have never waited less than 10 minutes to get a person after I jump through all the prompts/hoops. But even more than that, they will not work with a person that is having temporary financial problems, recently, I paid half...
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#264747
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I loved Gexa Energy until my last month with them because I had to move and they raised my bill up $150.00 and the lady I called said it was because it was HOT out! No way it has been hot outside all summer because we leave in Texas. I have always paid my bill on time...
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Anonymous
Hawk

Radical changes in bill amount frequently happen when moving. Most of the time the increase or decrease is causes by the differences in sealing and insulation in the new home...

Anonymous
Sree

I recently experienced the same. Until I moved my address my bills never crossed $80. Suddenly after move they charged me $150 for old address and on second month into new add...

#264067
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Gexa started out great at 1st, someone called from gexa energy and asked how many bedroom where in my house and I told them. My bill shut up like crazy..This summer has been out of control..I know it is hot in Texas,but I thought I had a fixed rate. I called to check...
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Anonymous
Anonymous

Did your bill go up because of increased electricity usage or did the rate go up? Everyone who is complaining that they had bills that double or tripled during the months tha...

#254368
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I belong to a charity organization and trying to save money I looked into Nextera energy (a sub of GEXA energy). They quoted me a price of .01+ cents per kilo/watt hr. After my 1st months bill I notice the savings. The next months they changed my rate to .11+ cents per...
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#251107
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