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I have three GEXA accounts. I paid my bill on February 15th. On the 17th, I noticed that all three charges were duplicated on my bank statements. I called them to demand a refund of the $417.64 they took out of my bank. They instructed me to fax a copy of my bank...
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Anonymous
Ron

This happened to me too.. I think on the same dates. What bank do you have? Because it\'s happened to me again, but with a different company.

#299198
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This company's tactics are so bad that they should be investigated and fined for their activity. Stay away from this company....your experience will be the worst customer service ever and possibly charges that you must fight to get off your bill. I was a commercial...
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Anonymous
Anonymous

You might get better results if you learn the proper use of their vs there.

#271828
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They have the worst customer service ever, I have never waited less than 10 minutes to get a person after I jump through all the prompts/hoops. But even more than that, they will not work with a person that is having temporary financial problems, recently, I paid half...
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#264747
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I loved Gexa Energy until my last month with them because I had to move and they raised my bill up $150.00 and the lady I called said it was because it was HOT out! No way it has been hot outside all summer because we leave in Texas. I have always paid my bill on time...
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Anonymous
Hawk

Radical changes in bill amount frequently happen when moving. Most of the time the increase or decrease is causes by the differences in sealing and insulation in the new home...

Anonymous
Sree

I recently experienced the same. Until I moved my address my bills never crossed $80. Suddenly after move they charged me $150 for old address and on second month into new add...

#264067
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Gexa started out great at 1st, someone called from gexa energy and asked how many bedroom where in my house and I told them. My bill shut up like crazy..This summer has been out of control..I know it is hot in Texas,but I thought I had a fixed rate. I called to check...
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Anonymous
Anonymous

Did your bill go up because of increased electricity usage or did the rate go up? Everyone who is complaining that they had bills that double or tripled during the months tha...

#254368
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I belong to a charity organization and trying to save money I looked into Nextera energy (a sub of GEXA energy). They quoted me a price of .01+ cents per kilo/watt hr. After my 1st months bill I notice the savings. The next months they changed my rate to .11+ cents per...
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#251107
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Gexa's website has been down for several months. I tried sending them a payment though my bank's pill-pay system but it was kicked back saying invalid payor. They send me a paper bill, but as they don't seem to be in any hurry to fix their website, the only...
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Anonymous
review 101

This has now changed and they only offer free options to pay

Anonymous
***fused

I use GEXA\'s PAYPAL feature every month to pay for my bill which is FREE and never had a problem. Haven\'t seen the website down for months either when I go to pay my bill s...

#248711
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If you loose your job and have trouble paying all of your electric bill they will turn off the electric. They tell you to call some relief organization. They will not even wait till it is 30 days past due. Summer doen't matter, off it goes. Will in no way will...
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Anonymous
NJel

I\'m having the same problems with them. I tried to send them an e-mail today, but their stuff just routes back to their main page and I never hear from them again. I\'ve come...

#228141
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GEXA is TERRRIBLE at customer service. I tried them for an introductory offer and have regretted it ever since! They quote you prices, then send you bills that are much higher, you call and they waste hours of your times trying to get you to stay longer on contract...
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Anonymous
Cynthia

I have been trying to pay my bill through the automated service and there's something wrong with there line. I have tried logging in to their website and as well not connectin...

Anonymous
NJel

I, myself, am heavily considering switching providers. My last experience with Gexa\'s \"professionals\" were a NIGHTMARE. They take forever to answer their calls, they put yo...

#227207
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At first all was OK. Then all these mysterious "utility charges" began jacking the bill up, so I switched. I payed my final bill and have had service for 3 months with my new provider but a collection agency sent me a letter demanding 39.58 saying it was turned over...
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#215784
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