State: Texas City: Houston Clear all filters (18 of 60 reviews match)
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I canceled after receiving excessively high bills. After my initial term ended, my rate increased to something still manageable, like $0.10/kw-h. Suddenly, my rate jumped up to $0.15/kw-h in a cold month and increased my electric bill by 50% (because I used more...
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1.9
I liked
  • Initial contract period
I didn't like
  • Unreasonable rate hikes
#1012509
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Gexa rep lied to me when I renewed my contract last fall. The guy said he was saving me so much money and my average $$ per Kwh would be .06 cents. (I made notes during the call and glad I did) This month (one of the lowest usage months of the year) we used 2100 Kwh...
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1.0
I liked
  • Original contract price
I didn't like
  • Poor customer service
  • Customer service
#994210
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I have only had their service and have yet to receive a bill. I have, however, received several disconnection notices and phone calls. After I never got the first bill and started receiving disconnection notices I immediately called and paid my bill. I then got the...
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1.0
I didn't like
  • Incompetency
#673820
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Gexa Energy Electricity Plan Review

Gexa Energy
#714683
2.3
Details
I've been with Gexa for 11 years and they've always been pretty good! Until today... My electricity has been cut off I called to have them restore it but they wouldn't unless I paid full amount... I am going through some tough times right now you'd think they would cut you some kind of slack....
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I just changed over (my mistake) and was charged $9.95 service charge. When I called I was told to take the $9.95 off the bill because I had only had the account for a few days. Now they are adding it back onto my bill and I can't get any one of the incompetent staff...
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2.3
I didn't like
  • Customer service
  • Incompetency
#655952
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They have the worst customer service ever, I have never waited less than 10 minutes to get a person after I jump through all the prompts/hoops. But even more than that, they will not work with a person that is having temporary financial problems, recently, I paid half...
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#264747
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I loved Gexa Energy until my last month with them because I had to move and they raised my bill up $150.00 and the lady I called said it was because it was HOT out! No way it has been hot outside all summer because we leave in Texas. I have always paid my bill on time...
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Anonymous
Hawk

Radical changes in bill amount frequently happen when moving. Most of the time the increase or decrease is causes by the differences in sealing and insulation in the new home...

Anonymous
Sree

I recently experienced the same. Until I moved my address my bills never crossed $80. Suddenly after move they charged me $150 for old address and on second month into new add...

#264067
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If you loose your job and have trouble paying all of your electric bill they will turn off the electric. They tell you to call some relief organization. They will not even wait till it is 30 days past due. Summer doen't matter, off it goes. Will in no way will...
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Anonymous
NJel

I\'m having the same problems with them. I tried to send them an e-mail today, but their stuff just routes back to their main page and I never hear from them again. I\'ve come...

#228141
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I've been using Gexa Wind plan for 3 years. No issues, no rate changes etc. They send me a letter with the information and due date to renew my contract. Some complaints are about moving service and that seems to be a problem. Other complaints are about...
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Anonymous
Sharon with Ignite

After reading the comments posted, I just wanted to share my website at mcnairnrg.igniteinc.biz. I am an associate with Ignite, the marketing arm for Stream Energy. I would l...

Anonymous
Jerod b

I have used Gexa before and I had mo major issues. Im fixing to start using them again I just came across this site in a search and figured I would see what it was about. The ...

#174793
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apparently my contract was expired, Gexa did'nt notify me so could redo another contract they just started charging me twice as much as before. It went from 11.5 to 21.07. What happened to (and I quote) their credo, "Gexa energy is committed to bringing their...
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Anonymous
PUCT

This is not a Gexa error you may have not received notice due to throwing it away or a mail issue because Gexa is required via the PUCT to notify you 40 - 60 days in advance w...

#144216
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Contact Gexa Energy

Mailing Address:
Gexa Energy
20 E. Greenway Plaza,Suite 600
Houston, TX 77046
Phone:
(866) 961-9399
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Gexa signed me up and said they did not offer a 6 month contract... Guess what? They increased my rate from 12.9 to 21.05!!! Outrageous. Then they offered a 6 month term contract at a fixed rate, however they said they could not start it for at least 2 billing cycles....
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#143619
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